i34 Feedback
So i34 is over and Multiplay have some time to reflect and work out what to improve for PC Gamer Showdown in September and i35 in October. My thoughts on the event are very mixed. Click to read more on my feedback!
Arrival
Better directions are needed. Possibly speak to the AA about the event signs or the local council about permission for temporary signage.
Car parking stewards were a bit abrupt. Your first introduction to i34 and it’s someone literally shouting at you “Door 9″. undercover parking was OK, but I understand it filled up quickly and people then had to resort to parking far away. I managed to get into the mess of parking that was outside the main building and left my car there (nicely parked) for the duration of the LAN.
On arrival, myself and boxowin put up our party tent. The idea of this tent was that in the evenings, we could retire to the tent for a few hours before going our separate ways at about midnight.
As has been mentioned on the forums, the tent was broken. Several poles have been sheared in two and many more bent. I do not think the weather could have done this, so it was either accidental or on purpose. The mess of feedback in the other thread about had people raging about the space we took up with our tent, well here’s the thing - We were there from 4PM setting up the tent.
More camping space was opened up and the entire site either side from the entrance until the outdoor activities could be used for camping if needed (It is for other weekend events I’ve attended at Stoneleigh Park).
The queue for checkin was a good 45mins-1hr, despite having about 6 checkin desks. I’m unsure what was taking the time, or if there’s even any way to speed this up. I think it’s just a side effect of having ‘EAS’. ‘Fast Pass’ is a bit of a joke. It does speed up checkin ever slightly, but even then, it’s the difference between scanning a barcode or entering a 6 digit number that the attendee already has.
Finally, walking into the main hall was somewhat impressive, although a little bland. In the ‘M Festival’ hall, there were huge WCG banners. Things like that add a bit of colour and liven up the place.
The LAN
Technically the LAN seemed to work from my perspective. A few network issues ironed out within minutes by the blue shirt team. The internet was very slow until Saturday morning when the Steam content server at the LAN started working. It was so slow at one point that to browse MPUK’s Flickr gallery, it was quicker to use HSDPA do for most of Friday routed my internet traffic via my vodafone USB adapter. 100mbps isn’t enough for a LAN this size and it does need to have MOAR bandwidth.
As usual, there was a lack of gaming organised for casual/social gamers. I know we’re now in the very small minority at the i-Series as the majority of attendees are for tournaments and they don’t care about big games, but possibly a token effort. I know how hard it can be to organise big games, having tried at i32, but some good run publics would be appreciated.
On the topic of servers - UDP forwarder seemed to be working excellently, with the new approach of essentially using a blacklist instead of a whitelist making it much better - even to the extent of Steam listing LAN games from outside of my subnet - well done! First event in quite a few that I’ve seen the UDP forwarder working properly!
Great customer service from the MPUK staff, although I know most of them, so it’s a bit of a moot point. Was hearing a lot from other people that it was very confusing as there were no longer the normal staff shirt colours. I know some of the reasons for it, but it makes identification of staff or telling people - speak to someone in a red shirt, very difficult.
I’d like to thank boxowin for providing a great set of people to sit with, some witty banter and just being great, fun people.
The atmosphere on the last night was really good and somewhat reminiscent of DreamHack which has an atmosphere so thick, you can cut it with a knife. I’d like the event to be like that all the way through, maybe wi bth the addition of music in the gaming hall. The only downside being the amount of stuff being thrown, with glasses being bent, drinks being spilt and even garlic mayo showering down on about 3 desks on row V. Not funny.
There weren’t enough toilets (stalls moreso than anything else) and the state of the toilets was at times horrendous with vomit in the sinks. The cleaners also need to clean the venue more often as the bins were overflowing and the floor in the central aisle was stupidly sticky on Saturday as the cleaners had been dragging leaking bins and binbags along. It was worse than a cinema carpet at points!
Our row (row V) seemed very close together in comparison to other rows. Some rows, like AH - the ones near the main door, you could comfortably walk down with people sat in their seats both sides. Our row you had to struggle to get down and had to ask people to move in their chairs, so maybe a slight problem with measuring out the distances there, but it definitely wasn’t 1.8m - it was least 20-30cm narrower.
The temperature. It was warm, maybe slightly more so than DreamHack. Luckily the weather was relatively cool and not in the 30s outside, so we were spared being in an oven. Realistically there’s not much that can be done. Possibly work out how to get air flowing through the room and how to protect people near the doors from cold/rain/glare.
Food/Drink/Social
I only tried the pizza and the breakfast. The pizza was VERY nice, but this is because they’re freshly made and cooked to perfection, not overcooked like most pizzas are. Although nice - they, like the rest of the food, is overpriced. You should be able to buy one of the whole trays of pizza (4 slices) for about £12-13. It currently works out at £18 which is expensive.
The breakfast was nice, although not really enough to justify the £5.50 pricetag. More variety and toast included would be nice for that price. Or maybe just a lower price.
The eventbar deserve an award for great service. Never had to queue more than 2 minutes, the prices were great and the actual customer service was good. The drawback is, there needs to be more of an actual bar. More tables, a more bar/pub-like atmosphere would be good, as it felt a bit cold. The other bar near the hostel was deserted when we went there with just the MtG crowd playing, the prices were high and the range worse than the event bar.
The pub quiz was good, although as probably the second or third biggest tournament, it should again deserve a bit more consideration with regards to arena/stage design. Although the all-round boxing ring style seating layout was good for WCG matches, it doesn’t work well for presentations and the LCD TVs blocked the view of the stage. Most of the presentations ended up with being presented to people sat at the West end of the stage - some consideration for this in the plans in future, as well as planning for decent round tables and more room for a nice pub quiz layout.
Security
Security this time, although most of them were a lot more polite and friendly than previously seemed a lot more incompetent. I didn’t have anything stolen, so I can’t comment on that, however, I will mention the few incidents that have concerned me:
- Multiple times myself and others were able to walk out of the gaming hall with laptop bags and rucksacks without being challenged by anyone.
- On Monday when leaving, being asked ‘Is that box empty?’ when leaving with my 24″ Dell TFT box. This is after the security lockdown. I said yes. I think anyone taking something might have said ‘No’.
- After this point a small ‘disagreement’ happened as security had been told not to let anyone through the main door with computer equipment (contrary to the details on the big screen and the tannoy announcements at the time). I then had to leave my monitor with the staff, move my car round to the other entrance and then collect my monitor. More co-ordination between MPUK and the security company needed. Although the guard wouldn’t even let me out the door when accompanied by SquireMuldoon, so maybe some flexibility also needed.
- On the Friday, I observed many people entering and leaving through the fence opposite the ‘East’ door of the building. They weren’t being challenged by anyone and most of event management were in the outside bit by the bar, less than 50m away.
- On Monday after the crackdown on security was able to walk past with my laptop in my laptop bag and wasn’t checked, except by a random MPUK staff member who was just in the area (I don’t think they were there permanently as when I came back in a minute later, he was gone) - well done that person for taking the initiative to check.
- As mentioned in the other thread as well, when leaving by the east door and having a box of random cables and other stuff checked. The guard pointed to my PS3 and asked what it was, when I said “A PS3″ I was told to carry on. Now in the past MPUK have issued stickers for consoles and are encouraging people with just TVs/consoles to attend events. Surely that should mean £300 consoles should be checked for stickers too? As they are essentially another PC.
I think the fence didn’t work because it was policed wrong. Security were inside the building all the time, the fence was useless. At Newbury, the security were on the outside of the building on the entry points through the fence. They had almost full visibility of the perimeter 24/7. This also helped the atmosphere inside the fence as you felt more relaxed and didn’t have the continual hassle every time you walked out to get a drink, etc.
With all the petty theft of peripherals, it makes me wonder what happened to the CCTV MPUK used to use at Newbury. It was lots of IP cameras with output to a monitor on reception and saved to a server in the server area - it seems this was not in use at Stoneleigh. With MPUK already owning the equipment, software and infrastructure for it, why was this not used?
Sleeping
I was in the Travelodge with 3 other people. Nice hot showers, room service, en-suite, comfortable bed. All for £30/night. Taxis when we used them were about £10. 2 minute walk from a Tesco Metro in the morning and plenty of cashpoints.
M Festival
Again this seemed mixed. Some exhibitors had gone to great lengths to make their stands special, Scan/Intel, Samsung and EA spring to mind, although they probably had the largest budget. The retro zone and arcade games just looked tacky, as did the freeplay XBoxes. literally half of the festival looked good, half looked bad.
I don’t think there was enough there to keep people entertained for more than a couple of hours and I feel sorry for anyone who specifically came for the M Festival as I don’t think it offered enough.
The arena - technically gets better every event, this was no exception, although I don’t think the round stage worked for anything other than a few finals. The LCD TVs blocked the view and the presentations don’t work properly when there’s no focal point to perform to.
Summary
A very mixed event. It has become clear now that MPUK has nothing really to offer casual/social gamers as participants. The gameplay and social gaming side is much better at a smaller LAN like StratLAN or LeachLAN than it is at the i-Series. I’m sure if I were in one of the key tournaments, I’d love participating, but as it currently stands, it offers nothing for me.
I will be spectating i35 because of the above and also as I can’t see the point in spending money on participating where there’s a risk of theft of my PC/peripherals and a risk of damage from projectiles and flying condiments.
The pub quiz, the socialising with friends, etc. can all be done as a spectator and this is what I’ll be doing.
There’s PC Gamer Showdown in September and then i35 in October, so there’s one event for MPUK to iron out the rest of the teething issues. Don’t get me wrong, I think it’s great that the i-Series has moved and I like the idea of being one room, but these issues need sorting, which is something the 500 player PC Gamer event can do.
In closing - I’m sure MPUK know what they need to do, and they will take the steps needed to sort out these issues for next time, however, I’ll be spectating.
Comments
I didn’t go to this event, but I know some people who had, and they said pretty much the same as you, murray. I’m quite glad I didn’t go to this one, but perhaps I’ll spec i35 with you… 
In all, great post
David White : 20:18 : Aug 14 2008